Frequently Asked Questions
Get the answers you need to feel confident with my services.
What services do you offer?
We help with computer setup, troubleshooting, smartphones, tablets, internet, email, smart home devices, and more. Both in-home and remote support options are available.
Do you provide in-home support?
Yes! We offer friendly, patient in-home assistance for those who prefer hands-on help. We also offer remote support for quick fixes.
I’m not very tech-savvy — can you still help me?
Absolutely. I specialize in working with beginners and seniors who feel overwhelmed by technology. No question is too simple — I'm here to make technology stress-free.
Can you help me set up a new computer, tablet, or smartphone?
Yes, I can assist with device setup, transferring files from your old device, connecting to Wi-Fi, and showing you how to use your new device.
Can you help protect me from scams and viruses?
Definitely. I can install antivirus software, secure your devices, and teach you how to spot scams, fake emails, and dangerous websites.
Do you help with email and passwords?
Yes. I can set up your email, help you reset forgotten passwords, and show you how to manage your accounts securely.
Can you help me with video calls like Zoom or FaceTime?
Of course! I can set up and teach you how to use video chat apps so you can stay connected with friends and family.
Is your service available by phone?
Yes, you can schedule a remote support session to get the help you need.
Can you help me with smart home devices like Alexa or Google Home?
Yes! I assist with setting up voice assistants, smart plugs, and other smart home gadgets to make daily life easier.
Do I need to bring my devices somewhere?
No need to travel — I come to you for in-home support or assist you remotely over the phone or internet.
Is this service only for seniors?
While we specialize in helping seniors, anyone who feels overwhelmed by technology is welcome to use our services.
How much does your service cost?
We believe in upfront pricing. Our average in home visit is around $149 and our remote support options start at $49 for a quick fix.
